When you make a purchase through our website or by phone, you agree to our Cancellation and Refund Policies which are mentioned below:

a) I no longer need the service
You can cancel your order as long as it hasn't been processed. Once your order is in the "Processing" stage, cancellations will not be accepted.

b) Non-compliance with the product

Customers who make a purchase have a maximum of 48 hours to report their dissatisfaction. After this time, Fiorence terminates its warranty policy on the product, as it is a perishable product.

To file a complaint, please call the following numbers: 222 616 56 93 or 238 258 6451. Our Quality and Service Department will contact you to follow up on your complaint within a period of no more than 8 hours.