Shipping policy

Shipping Policies

Cost of shipping: For the sending of your flowers and gifts, an additional cost is charged.

Correct data: The delivery data must be completely correct, including telephones with a lada key, address and colony, postal codes. We will verify the delivery data.

Any error in this data will delay the delivery or finally prevent your gift from being sent (In these cases, NO reimbursement applies)

Delivery in public places: We don’t deliver gifts in public places. We also don’t deliver to students during class time.

Delivery in companies and businesses: We aren’t responsible for the policies that each business or company has for the delivery of gifts to their employees, please carefully review our policies in this regard:

- In many cases, companies don’t let our delivery people go inside their facilities. Therefore we ask you to make sure that this is possible or that you give us specific instructions on who should receive your flowers.

- In other cases, there are companies that don’t allow their employees to receive gifts or personal packages. We ask you to make sure that this is allowed before buying.

- There are companies that receive the packages but these are destined to warehouses and warehouses, therefore, they don’t arrive directly in the hands of the recipient. We ask you to insure directly in the company and make all the necessary arrangements so that your gift is delivered to the recipient.

In any case, refunds don’t apply for merchandise sent and not received. Additional costs may apply for retry retry or change of delivery address.

Delivery schedule:

For Flowers and Gifts: For delivery from 9 am to 2 pm it is necessary that you place your order one day in advance. Orders ordered for the same day and received before 2 pm will be scheduled for delivery from 3-7 pm, otherwise they will be scheduled for the next business day. Only in exceptional cases can orders be delayed for reasons beyond Fiorence's control. We appreciate your understanding and patience. On special dates such as February 14 and May 10 deliveries will be during the day, we can NOT guarantee a special schedule.

For sending flowers: WE RESERVE TO SPEAK WITH THE RECIPIENT TO ENSURE THAT THERE WILL BE SOMEONE IN THE DELIVERY ADDRESS TO RECEIVE THE FLOWERS.

• The delivery of orders in addresses in other States or International is not available.

* Confirmation of delivery will be available on the next business day with respect to the date you requested the shipment. (On dates such as February 14 or May 10 may take more confirmation.)